Privacy Policy
Last updated: 01.05.2025
At BookingHub.lk, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website or services.
1. Who We Are
BookingHub.lk is a Sri Lankanbased travel and experience booking platform. We offer online reservations for hotels, tours, vehicles, events, and other travelrelated services. This policy applies to all visitors, users, and customers of our website.
2. What Information We Collect
We collect the following types of information:
a. Information You Provide to Us Directly
When you use our platform, you may provide:
- Full Name
- Email Address
- Phone Number
- Billing Address
- Identity information (e.g., NIC/Passport – if required for certain bookings)
- Payment details (processed securely through payment gateways)
- Booking preferences (e.g., dates, room type, transport type)
- Any messages, reviews, or support requests you send us
b. Information We Collect Automatically
When you browse or interact with our website:
- IP address
- Browser type and version
- Operating system and device type
- Website usage data (pages viewed, clicks, time spent)
- Cookies and tracking technologies (see Section 7)
3. How We Use Your Information
We use your personal information to:
✅ Complete your bookings:
We process your name, contact details, and selected options to complete reservations for hotels, tours, vehicles, and events.
✅ Communicate with you:
We send booking confirmations, invoices, updates, cancellation notices, and customer service messages.
✅ Share information with service providers:
We share necessary booking details (e.g., name, phone number, checkin time) with thirdparty providers like hotels or tour operators to fulfill your booking.
✅ Improve our services:
Analyze user behavior and feedback to enhance our website and booking experience.
✅ Marketing (only with consent):
With your permission, we may send you offers, newsletters, and travel promotions.
4. Sharing Your Information
We may share your personal information with:
Hotels, tour operators, vehicle providers, and event hosts – only the necessary information to provide your booked service.
Payment processors (e.g., PayHere, Stripe) – to securely process your payment details.
Customer support partners – to help resolve your queries or issues.
Legal and government authorities – when required to comply with legal obligations.
We do not sell your personal data to any third parties.
5. Legal Basis for Data Use (GDPR Compliance)
If you are in the European Economic Area (EEA), we process your data under one or more of the following legal bases:
- Consent
- Performance of a contract (e.g., booking service)
- Legal obligation
- Legitimate interest (e.g., fraud prevention, website security)
6. Your Rights
Depending on your location, you have the right to:
- Access the data we hold about you
- Correct any incorrect or outdated information
- Request deletion of your personal data
- Object to or limit processing
- Withdraw consent at any time
- File a complaint with your local data protection authority
To exercise any of these rights, contact: inquiries@bookinghub.lk
7. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Keep you logged in
- Understand how you use our website
- Personalize content and offers
- Track ad performance (e.g., Facebook Pixel, Google Analytics)
- You can control cookies through your browser settings.
8. Data Retention
We keep your data:
- As long as necessary to provide services or for legal, audit, and tax purposes
- Booking records: typically for 7 years
- Marketing preferences: until you unsubscribe
9. How We Protect Your Information
We take appropriate security measures to safeguard your data, including:
- SSL encryption
- Firewalls and server protections
- Rolebased access controls
- Regular data backups
Still, no method of transmission online is 100% secure. We recommend using strong passwords and logging out after using shared devices.
10. ThirdParty Links
Our website may contain links to other websites. This Privacy Policy does not apply to those thirdparty sites. We encourage you to read their privacy policies before using their services.
11. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If we learn we’ve collected data from a child without parental consent, we will delete it promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date. We recommend checking it regularly to stay informed.
13. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
📧 Email: inquiries@bookinghub.lk
📞 Phone: +94 761305930
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